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The Mix is a young-person led charity, located in Stowmarket, Suffolk, whose aim is to make a positive difference in the lives of young people in the area. The charity caters for youngsters aged 11 – 25 years of age. In April 2014 they opened the doors to their fantastic new £6million funded architect designed building which is the nerve-centre of the charity’s operations and offers a fabulous range of resources & activities for youngsters in the area.
At the same time as they were opening, they asked us to go meet their senior team and talk about how they might put in place a much needed CRM system to help them manage the service delivery, revenue generating activities they do. So it was lovely to receive some recent feedback describing how The Mix’s team felt about living with the reality of JunariCRM+
By the way - if you want to read how our story with The Mix began then head over to our Case Study pages on the website .
“By its very nature JunariCRM+ is a system that thrives off new ideas, with each update it keeps getting better and better – I’m excited to see what is in store for the future - I’m sure it will be fantastic!”
Selina Taylor from The Mix recaps “We tried and tested many different CRM systems before we heard about Junari. None of those other CRM systems were quite right for our charity’s needs – not matching functionality requirements, being too inflexible or complex, or just being far too expensive!”
“The system was customised and up and running within a few short weeks and since then we’ve been working with JunariCRM+ for 18 months and it has been smooth sailing for us all the way. We chose Junari because they were the only people we spoke to who seemed to understand our needs – as a charitable organisation and as a venue that has to be run on a commercial basis ”
“It is fair to say that we wouldn’t be functioning as well as we are today without JunariCRM+. They have given us the flexibility of having a bespoke system but without the exorbitant expense and project risk profile that this would normally involve. This is fundamentally important to us as nothing else on the market was going to be capable of matching the work we do here. Now we can control our room bookings alongside storing important safeguarding information – both critical to our operational efficiency and success.”
“And if there is anything that we need to change or add to the system – because like most organisations, our services and workflow changes and improves – it has never been a problem for the Junari team. They have always been able to build and implement our required changes.”
“Each of the team here at The Mix has a favourite bit of the JunariCRM+ system! I personally love the room bookings model. It is of huge benefit to us that we are able to view everything that is happening within the building and the team for the day ahead, all in one easy-to-see view. Being able to colour code each room-record to suit your own individual needs was a particular neat item – subtle and small in and of itself, but powerful in helping the system usability!"
“The contact management aspect of JunariCRM+ is exactly how one would want it to be – simple and easy to navigate. Using JunariCRM+ is entirely natural and it has slipped into our day to day operations with great ease. It’s definitely one of our key team members!”
“ I also want to say a few words about the Junari team themselves – they are always very quick to respond to any queries or issues, and ensure that everything is running as smoothly as possible. They stay in touch and carry on caring about how our implementation of JunariCRM+ is working for us. If you’re a charity or a business thinking of getting a CRM, you should get in touch with Junari – what’s stopping you? ”
Could your organisation do with some strong CRM systems foundations? Fancy dealing with a CRM company that really listens and builds a CRM to match your business? Get in touch with us - as Selina says, it might be your best move yet!….
If you've got to the point in your organisation when you're fed up with data-dilemmas and tortuous-truth-trails and like the idea of knowing exactly what's going on in your organisation for once and all, then may we suggest you drop us an email and have a quick chat with us.
If you want to read a few more case studies first though then head back to them here and reassure yourself some more.