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Essex Industrial Doors Ltd is a family-run firm based near Colchester, Essex that specialise in the design, supply & fit, repair, and maintenance of all types of commercial and industrial shutters and doors. In their fourth decade of trading, they are extremely proud of the client list they have achieved and their record of excellent customer service. This is based upon a keen focus on quality and delivering exactly what their clients need.
So when it came to searching for a CRM it was no surprise that they put these two criteria near the top of the list for their future supplier.
As Emma Harrison, Director of Essex Industrial Doors put it “We knew that we wanted our CRM supplier to have lots of proof of great customer service and for them to be ‘accessible’ to us so that if we had any kind of issue or question we could speak to a person who knew us and our business."
“We also wanted the reassurance of dealing with a local company rather than an on-line service. Although in this modern world we’re all pretty used to self-service online portals, when it came to putting our business processes and operations into a CRM system I was not happy to reply upon a company that was based miles away or in America. I wanted to mitigate any risk by knowing that our CRM supplier could be onsite quickly should problems arise! Junari totally meet this – and at a price that is extremely good value.”
“Mind you, having worked with the Junari team and having been live on the JunariCRM+ system for several months now I am extremely pleased to report that we haven’t had any problems at all!“
“Junari are great to work with, any concerns, issues or user-confusion are always dealt with promptly and the outcomes that we hoped to achieve with a CRM system have definitely been exceeded.”
“I honestly don’t think that the team at Junari could have done anything to make the project or the CRM+ system any better!”
“Our business has grown significantly over the years but our sales and operational systems had not. These were holding us back and I could see that they were beginning to threaten the standard of quality of our customer service. For example, we were too heavily reliant upon certain key-personnel holding operational critical knowledge in individual ‘siloed’ systems. These meant if they weren’t in the office potentially work would be held up, which would be totally unacceptable to our clients and us!”
“Now with JunariCRM+ in place we have everything documented in one place so nothing gets missed or forgotten – and since going in we’ve proven that we were occassionally making these errors so the CRM+ system proves its value on a daily basis!”
“ Being able to email all of our quotes and invoices because these are all held within CRM+ is also helping our return on investment in Junari, by enabling us to cut our stationery costs significantly. But most importantly all of our client details are securely stored for us so we always have instant access to their contact details and all of the work we have done for them in the past as well as what work might be needed in the future.”
Could your business do with some strong CRM systems foundations? Fancy dealing with a CRM company that really listens and builds a CRM to match your business? Get in touch with us - as Emma says, it might be your best move yet!….
If you've got to the point in your business when you're fed up with data-dilemmas and tortuous-truth-trails and like the idea of knowing exactly what's going on in your organisation for once and all, then may we suggest you drop us an email and have a quick chat with us.
If you want to read a few more case studies first though then head back to them here and reassure yourself some more.